The growth of Emotional Intelligence (EI) has been driven by some significant steps in our understanding of how the brain works. To understand and develop EI we must understand the neuroscience behind it.
Early models in psychology described human behaviour in terms of stimulus and response. However, advancements in psychology and neuroscience have shown that several stages fall in-between stimulus and response. That is, information is initially filtered through our attitudes before being processed as feelings, emotions and thoughts. The response to this is our behaviour, from which there is an outcome. We summarise these stages using the acronym ‘SAFE-TBO’.
These insights into the workings of the brain have profound implications for how to develop Emotional Intelligence. For example, people often know what they should do but do not put this into practice. One reason is that knowing about something lives in a different part of the brain (neocortex) from doing something (limbic region). The emotional or limbic brain learns through doing. Therefore, in order to turn good intentions into habits of behaviour an individual needs to put them into practice through rehearsal and physical experience.
Science also shows that different regions of the brain facilitate Emotional Intelligence. These regions are broadly represented below.
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Whitepaper: The impact of Emotional Intelligence in the workplace
The world of work is changing. It is becoming more virtual, diverse, and dispersed, with an ever-greater need for improved leadership capability.
The Emotional Intelligence Of The Financial Sector
This paper analyses data on individuals working in the financial sector who completed the Emotional Intelligence Profile (EIP). The financial sector showed certain strengths such as being pragmatic and task focused.
The Emotional Intelligence Of The HR Sector
This paper analyses data on individuals working in the Human Resources (HR) sector who completed the Emotional Intelligence Profile (EIP). The results show the HR sector were somewhat higher in Emotional Intelligence (EI) than most other job sectors.
The Emotional Intelligence Of The Sales Sector
As both organisations and markets have become more competitive and complex, the demands on salespeople have changed. Compared to the general working population, the Sales sector scored higher than average in EI.