PSI’s Job Readiness & Leadership Skills program prepares individuals for the 21st century workplace. We can deliver all 16 modules/70+ outcomes or a combination in a variety of certificate deliverables to meet our clients’ learning goals.
Analytical Problem Solving
- Thinks Analytically and Critically: Attempts to understand a situation, problem, or opportunity by evaluating it in terms of its basic parts.
- Recognizes Trends: Identifies meaningful trends in behavior, information, or data.
- Identifies Problems: Recognizes issues or opportunities that require resolution.
- Examines Information: Inspects and scrutinizes information or data carefully.
- Generates Solutions: Considers own and others’ experience along with sound judgment to create solutions to a problem.
- Finds Growth Experiences: Seeks out professional experiences to advance one’s career.
- Aspires to Develop: Strives to acquire new knowledge and skills for professional advancement.
- Learns Willingly: Demonstrates personal motivation to acquire knowledge or skills.
- Works to Improve: Puts forth effort to advance or enhance performance.
- Works as Part of a Team: Coordinates and cooperates with others to achieve objectives.
- Resolves Conflicts: Brings about successful conclusions to disputes or disagreements.
- Shares Information: Proactively communicates key information to relevant team members.
- Puts the Team First: Considers team goals over personal objectives.
- Shares Credit: Gives credit to other team members as appropriate.
Coping With Pressure
- Remains Optimistic: Expresses a positive outlook regardless of the circumstance.
- Manages Stress: Maintains composure under pressure.
- Handles Criticism: Responds constructively to direct, candid feedback about one’s behavior, performance or activities.
- Uses Coping Strategies: Engages in behaviors to improve personal functioning in stressful or challenging situations.
- Shows Resilience: Bounces back and recovers from adversity or negative feedback.
- Monitors Customer Behavior: Studies the processes individuals, groups, and organizations use to select, use, and dispose of products, services, experiences, or ideas.
- Identifies Emerging Customer Needs: Conducts market research to identify unmet or unsatisfied needs that consumers will likely solve by purchasing a product or service.
- Aligns Customer Needs: Examines the extent to which a product or service aligns with customer expectations.
- Measures Customer Satisfaction: Sets up feedback loops to measure customer satisfaction.
- Evaluates Acceptable Alternatives: Chooses a course of action from among viable alternatives that achieves the desired result.
- Accepts Responsibility for Decisions: Takes accountability for one’s choices and the subsequent outcomes.
- Takes Calculated Risks: Considers the chance of failure and potential danger before choosing a course of action.
- Decides Quickly: Chooses a course of action among alternatives rapidly.
- Considers Opinions of Others: Takes into account others’ perspectives when making decisions.
Drive For Excellent Results
- Sets Quality Standards: Establishes acceptable and desirable specifications for products or services.
- Adheres to Quality Standards: Follows acceptable and desirable specifications for products or services.
- Monitors Quality: Tracks error and defect rates in a thorough and systematic fashion.
- Demonstrates Versatility: Draws from an array of skill sets or approaches, applying each as needed to match work requirements.
- Adjusts to Changing Demands: Changes behavior or approach as work requirements change.
- Remains Open to Change: Demonstrates capacity to entertain new or different ideas and approaches.
- Deals with Ambiguity: Decides, acts, adjusts, and copes appropriately in the absence of clear directions or information.
- Listens Actively: Actively listens to what someone is saying and paraphrases the conversation to confirm understanding.
- Asks Probing Questions: Asks questions in order to uncover details and relevant information.
- Communicates Clearly: Imparts knowledge, thoughts, ideas, feelings, or information in an understandable manner.
- Communicates Confidently: Expresses oneself with self-assurance and conviction.
- Writes Clearly: Expresses information in a written form that is easily understood by others.
- Achieves Results: Performs work in a manner that produces desired outcomes.
- Acts with Confidence: Demonstrates confidence that one’s knowledge, skills, and abilities will produce desired outcomes.
- Acts with Sense of Urgency: Takes immediate action by focusing and working as quickly as possible.
- Acts Competitively: Strives to outperform other employees and exceed goals or expectations.
- Takes Action: Completes tasks without being asked by others to address a situation, problem, or opportunity.
- Introduces Change: Identifies opportunities and incorporates new approaches, systems, tools, and reward structures.
- Embraces Creativity: Generates new ideas, products, methods, and approaches for completing work.
- Focuses on Continuous Improvement: Continuously improves products, services or processes.
Integrity and Respect
- Treats Others Fairly: Interacts with others consistently and without bias.
- Operates Ethically: Maintains moral principles in business and personal practices.
- Demonstrates Trustworthiness: Demonstrates truthfulness, sincerity, and honesty.
- Respects Diversity: Appreciates differences between different demographics.
- Embraces Diverse Perspectives: Values the different perspectives offered by individuals from different backgrounds.
Management of Others
- Coaches for Performance: Supportively shares specific, concrete information about a person’s performance to help them understand their strengths and opportunities for growth.
- Enriches Employees’ Jobs: Motivates employees by challenging them with opportunities that require them to use the full range of their skills and abilities.
- Gives Direction: Provides clear guidance to employees on the activities they should perform.
- Delegates to Others: Assigns specific tasks, duties, activities or projects to others.
Planning and Organizing
- Leads Projects: Accepts responsibility for organizing people, resources, procedures, and protocols to achieve a goal on a defined timeline.
- Manages Resources: Deploys an organization’s assets and talent efficiently to maximize productivity while containing costs.
- Operates in an Organized Manner: Organizes work tasks and projects to maximize efficiency and productivity.
- Manages Time: Monitors the pace of work to improve efficiency and productivity.
- Creates Contingency Plans: Identifies potential risks in projects and creates alternative plans accordingly.
- Attends to Details: Focuses on fine points, particulars, specifics, and technicalities.
- Adjusts Schedule: Demonstrates willingness to alter one’s calendar to accommodate work requirements.
- Works Independently: Works effectively in the absence of direct supervision.
- Stays on Task: Completes an activity without becoming distracted or sidetracked.
- Thinks Strategically: Creates approaches that consider a company’s goals and resources, competitors, market factors, technology, and consumer behavior.
- Understands the Big Picture: Possesses a broad, holistic view of an industry, issue or problem.
- Creates Alignment: Creates and maintains policies and procedures that align with the organization’s strategic goals.
- Understands Business Practices: Has relevant knowledge regarding business practices, markets, strategies, and sales.