Learning Outcomes

Analytical Problem Solving

• Thinks Analytically and Critically: Attempts to understand a situation, problem, or opportunity by evaluating it in terms of its basic parts.
• Recognizes Trends: Identifies meaningful trends in behavior, information, or data.
• Identifies Problems: Recognizes issues or opportunities that require resolution.
• Examines Information: Inspects and scrutinizes information or data carefully.
• Generates Solutions: Considers own and others’ experience along with sound judgment to create solutions to a problem.

Continuous Learning

• Finds Growth Experiences: Seeks out professional experiences to advance one’s career.
• Aspires to Develop: Strives to acquire new knowledge and skills for professional advancement.
• Learns Willingly: Demonstrates personal motivation to acquire knowledge or skills.
• Works to Improve: Puts forth effort to advance or enhance performance.

Cooperative Teamwork

• Works as Part of a Team: Coordinates and cooperates with others to achieve objectives.
• Resolves Conflicts: Brings about successful conclusions to disputes or disagreements.
• Shares Information: Proactively communicates key information to relevant team members.
• Puts the Team First: Considers team goals over personal objectives.
• Shares Credit: Gives credit to other team members as appropriate.

Coping With Pressure

• Remains Optimistic: Expresses a positive outlook regardless of the circumstance.
• Manages Stress: Maintains composure under pressure.
• Handles Criticism: Responds constructively to direct, candid feedback about one’s behavior, performance or activities.
• Uses Coping Strategies: Engages in behaviors to improve personal functioning in stressful or challenging situations.
• Shows Resilience: Bounces back and recovers from adversity or negative feedback.

Customer Focus

• Monitors Customer Behavior: Studies the processes individuals, groups, and organizations use to select, use, and dispose of products, services, experiences, or ideas.
• Identifies Emerging Customer Needs: Conducts market research to identify unmet or unsatisfied needs that consumers will likely solve by purchasing a product or service.
• Aligns Customer Needs: Examines the extent to which a product or service aligns with customer expectations.
• Measures Customer Satisfaction: Sets up feedback loops to measure customer satisfaction.

Decision-Making

• Evaluates Acceptable Alternatives: Chooses a course of action from among viable alternatives that achieves the desired result.
• Accepts Responsibility for Decisions: Takes accountability for one’s choices and the subsequent outcomes.
• Takes Calculated Risks: Considers the chance of failure and potential danger before choosing a course of action.
• Decides Quickly: Chooses a course of action among alternatives rapidly.
• Considers Opinions of Others: Takes into account others’ perspectives when making decisions.

Drive For Excellent Results

• Sets Quality Standards: Establishes acceptable and desirable specifications for products or services.
• Adheres to Quality Standards: Follows acceptable and desirable specifications for products or services.
• Monitors Quality: Tracks error and defect rates in a thorough and systematic fashion.

Flexibility

• Demonstrates Versatility: Draws from an array of skill sets or approaches, applying each as needed to match work requirements.
• Adjusts to Changing Demands: Changes behavior or approach as work requirements change.
• Remains Open to Change: Demonstrates capacity to entertain new or different ideas and approaches.
• Deals with Ambiguity: Decides, acts, adjusts, and copes appropriately in the absence of clear directions or information.

Influential Communication

• Listens Actively: Actively listens to what someone is saying and paraphrases the conversation to confirm understanding.
• Asks Probing Questions: Asks questions in order to uncover details and relevant information.
• Communicates Clearly: Imparts knowledge, thoughts, ideas, feelings, or information in an understandable manner.
• Communicates Confidently: Expresses oneself with self-assurance and conviction.
• Writes Clearly: Expresses information in a written form that is easily understood by others.

Initiative

• Achieves Results: Performs work in a manner that produces desired outcomes.
• Acts with Confidence: Demonstrates confidence that one’s knowledge, skills, and abilities will produce desired outcomes.
• Acts with Sense of Urgency: Takes immediate action by focusing and working as quickly as possible.
• Acts Competitively: Strives to outperform other employees and exceed goals or expectations.
• Takes Action: Completes tasks without being asked by others to address a situation, problem, or opportunity.

Innovation

• Introduces Change: Identifies opportunities and incorporates new approaches, systems, tools, and reward structures.
• Embraces Creativity: Generates new ideas, products, methods, and approaches for completing work.
• Focuses on Continuous Improvement: Continuously improves products, services or processes.

Integrity and Respect

• Treats Others Fairly: Interacts with others consistently and without bias.
• Operates Ethically: Maintains moral principles in business and personal practices.
• Demonstrates Trustworthiness: Demonstrates truthfulness, sincerity, and honesty.
• Respects Diversity: Appreciates differences between different demographics.
• Embraces Diverse Perspectives: Values the different perspectives offered by individuals from different backgrounds.

Management of Others

• Coaches for Performance: Supportively shares specific, concrete information about a person’s performance to help them understand their strengths and opportunities for growth.
• Enriches Employees’ Jobs: Motivates employees by challenging them with opportunities that require them to use the full range of their skills and abilities.
• Gives Direction: Provides clear guidance to employees on the activities they should perform.
• Delegates to Others: Assigns specific tasks, duties, activities or projects to others.

Planning and Organizing

• Leads Projects: Accepts responsibility for organizing people, resources, procedures, and protocols to achieve a goal on a defined timeline.
• Manages Resources: Deploys an organization’s assets and talent efficiently to maximize productivity while containing costs.
• Operates in an Organized Manner: Organizes work tasks and projects to maximize efficiency and productivity.
• Manages Time: Monitors the pace of work to improve efficiency and productivity.
• Creates Contingency Plans: Identifies potential risks in projects and creates alternative plans accordingly.

Reliability

• Attends to Details: Focuses on fine points, particulars, specifics, and technicalities.
• Adjusts Schedule: Demonstrates willingness to alter one’s calendar to accommodate work requirements.
• Works Independently: Works effectively in the absence of direct supervision.
• Stays on Task: Completes an activity without becoming distracted or sidetracked.

Strategic Vision

• Thinks Strategically: Creates approaches that consider a company’s goals and resources, competitors, market factors, technology, and consumer behavior.
• Understands the Big Picture: Possesses a broad, holistic view of an industry, issue or problem.
• Creates Alignment: Creates and maintains policies and procedures that align with the organization’s strategic goals.
• Understands Business Practices: Has relevant knowledge regarding business practices, markets, strategies, and sales.