In this interconnected and diverse work environment, we all need to effectively work with people who are different to us. Diversity of opinion and employees is critical to many organizations’ success, as it leads to greater innovation, financial success and engagement. As a consequence, it is important that employees can effectively work and engage with a diverse range of people in order to deliver the best outcomes for the organization, its customers or the community it serves.
Perspectives – historically known as the Intercultural Competency Assessment (ICCA), is an online questionnaire that measures the inclusive behaviors that underpin someone’s cultural capability. Demonstrating the six behaviors that underpin Cultural Capability can make the work environment more inclusive. An organizational climate that emphasizes inclusivity, equality and diversity can lead to a variety of positive outcomes including increased profitability, productivity, employee satisfaction, and improved reputation.
The six components of Cultural Capability
Empathy
Relationship Building
Learning Orientation
Open-Mindedness
Composure
Flexibility
Why use Perspectives?
- Whether for development or hiring, measure the behaviors that underpin an individual’s capability to to work effectively with anyone regardless of their perspective, culture, personality, religion, disability or background.
- Ensure your organization addresses issues of inequality and exclusion directly by enhancing employees’ Cultural Capability and their inclusive behaviors.
“Strength lies in differences, not in similarities.” – Stephen R. Covey
Can Cultural Capability be developed?
Through the Perspectives framework, behaviours that could be enhanced and developed are pinpointed, giving a clear focus for developmental work and change conversations. We can deliver insight, coaching or workshops to help facilitate and enhance these behaviors in your organization.
About Perspectives
Perspectives is a self-assessment questionnaire that only takes the participant 5-10 minutes to complete. The outcomes can be used to power a variety of solutions related to diversity, equity and inclusion:
- Feedback/coaching to help enhance inclusive behaviors
- Inclusivity workshops
- Organization-wide development initiatives
- In recruitment situations to assess whether people are sufficiently cultural capable for the role
