Customer Service Dilemmas

Ready-to-use Situational Judgment Tests (SJTs) for customer service roles

< Dilemma Series


Customer Service Dilemmas™ is a Situational Judgment Test (SJT) used at the initial screening stage of assessment. Candidates are asked to rate several potential responses to common scenarios, through our online platform, where results are collated and scores automatically produced.

Fast and accurate applicant screening

Customer Service Dilemmas measures and reports against four key competencies:

  • Understanding Customer Needs
  • Delivering Quality Service
  • Convincing Others
  • Achieving Results
  • Dealing with Challenging Situations

Assessing these competencies offers employers the ability to quickly identify the candidates who are likely to be most successful in the role.

Speak with our experts to find out more


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